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Student Help Library

e-LIS has created a library of useful and thorough documents to assist students with Moodle as well as the other online applications used by OU faculty for online learning.  If you have a specific question that isn’t addressed through the documents below, our Virtual Help Desk team is available to help.

e-LIS Virtual Help Desk
Monday - Thursday 8 a.m. - 8 p.m.
Friday 8 a.m. - 5 p.m.
Saturday 10 a.m. - noon
(248) 805-1625
Submit an online help ticket 24 hours per day

Other Help Options
OU Helpdesk - For help with computer hardware, software and email issues.
University Technology Services (UTS) - For help with NetID, email access, GrizzID, etc.

Technical Requirements

Technical requirements will be different from course to course, but in general, your computing device (desktop PC, laptop, tablet, mobile phone, etc.)*  should:

  • Connect reliably to the internet
  • Run the most current version of your preferred web browser (Chrome, Firefox, Safari, Edge)
  • Run the most current versions of common web software (like Flash, Java, and the Adobe Acrobat PDF viewer)
  • Scan for viruses using an updated virus program
  • Update installed software automatically and regularly
  • Desktop PCs and laptops should have at least 6GB RAM and a 64 bit processor

Some courses may have additional requirements such as:

  • Playing video and audio files, either over the internet or via a downloaded file
  • Broadcasting audio and/or video via a microphone/webcam
  • Viewing files created in programs like Microsoft Office (Word, Excel, PowerPoint, etc.)

We do not recommend using software or hardware for which support is no longer available (i.e., the software/hardware is past its “end of life”, as defined by the vendor).

* Properly configured Windows, Mac, and Linux desktop/laptop computers are able to run Oakland University's online course software without any problems, except in special cases, noted below. Please be aware that there may be some cases where you will need to use a desktop/laptop computer to access all the functionality of Oakland University's online course software.  

Specific Incompatibilities

  • Specific courses may use technology that is incompatible with specific combinations of hardware and software. In those cases you should work with your instructor and e-LIS to identify a solution.

E-Learning and Instructional Support

Kresge Library, Room 430
100 Library Drive
Rochester, MI 48309-4479
(location map)
Office and Virtual Help: (248) 805-1625
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